What to Do If an ATM Takes Your EBT Funds Without Giving You Cash
Jana Sanford
Published Jul 23, 2025
SNAP benefits help millions of Americans buy essential groceries, and the EBT card makes it easy to access these funds.
But what happens if you try to withdraw cash and the ATM doesn’t give you your money—even though it deducts the amount from your benefits?
If the ATM Didn’t Give You Cash, But Deducted From Your EBT
Call customer service immediately: Dial (877) 328-9677 and follow the instructions to report the issue and file a claim.
Remember: The ATM owner or bank cannot give you the missing cash directly.
Only the EBT customer service team can help you get your funds back.
Not sure what financial aid is available to you? Get the details here!
What If Your EBT Card Was Lost or Stolen?
If your card is lost, stolen, or damaged, report it right away to protect your benefits.
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Call (877) 328-9677
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Do not enter your card number when prompted.
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Press 1 to report your card as lost, stolen, or damaged.
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Your card will be deactivated, and you will be issued a new one so your benefits remain safe.
Can You Use Your EBT Card in Another State?
Yes. You can use your EBT card at any store or ATM displaying the Quest® symbol in all 50 states, Washington D.C., Guam, and the U.S. Virgin Islands.
This flexibility ensures you can access your SNAP benefits even if you travel or move temporarily.
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