How Families Can Benefit from Filing a FERPA Complaint

The Family Educational Rights and Privacy Act (FERPA) is designed to protect student and family privacy.

Suppose you believe your family’s educational records or student loan details have been mishandled. In that case, you can file a complaint with the Student Privacy Policy Office (SPPO) to ensure compliance with federal regulations.
 

Who Can File a FERPA Complaint?

Parents and eligible students can file a complaint if they believe an educational institution has violated their privacy rights.

• Until a student turns 18 or enrolls in postsecondary education, parents maintain the right to file complaints on their behalf.

• Families can also file on behalf of minor children who have not yet entered college.
   

Key Family-Related Benefits of Filing a FERPA Complaint

By filing a FERPA complaint, families can:

• Ensure access to student records – Schools must provide families access to their child's educational and loan records.

• Prevent unauthorized disclosures – Protect sensitive information from being shared without consent.

• Correct inaccurate records – Families can request corrections to incorrect student information.

• Hold institutions accountable – Schools receiving federal funding must comply with FERPA regulations to protect family privacy.

How to File a FERPA Complaint

Complaints must meet these requirements:

• Submit in writing – Verbal complaints are not accepted.

• Provide a clear explanation – Describe how family privacy rights were violated.

• File within 180 days – If late, an explanation is required.

• Eligible institutions only – FERPA applies to schools receiving federal funding.

Where to Submit a Complaint

Families can submit complaints via email or mail:

• Email: FERPA.Complaints@ed.gov

• Mail: U.S. Department of Education, Student Privacy Policy Office, 400 Maryland Ave, SW, Washington, DC 20202-8520

What Happens After Filing?

Once submitted, the SPPO will review the complaint and determine if an investigation is necessary. If a violation is found:

• The institution will be notified and must respond.

• Families may receive updates on the resolution process.

Protecting Family Rights Under FERPA

FERPA empowers families to safeguard their educational and financial information.

By knowing the complaint process, parents and students can take action to maintain privacy and hold institutions accountable.

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